Website Terms and Conditions

1. No Client-Therapist Relationship

·       Educational content: All text, resources, and materials on this site are for general educational purposes only.

·       No professional contract: Using this website or submitting a contact form does not establish a clinical social work relationship.

·       Intake requirement: A formal therapeutic relationship begins only after completing the official clinical intake process through Headway.

2. Not for Crisis or Emergency Use

·       No 24/7 monitoring: This website, email addresses, and Headway portal messages are not monitored continuously.

·       Immediate danger: If you are experiencing a life-threatening mental health crisis, call or text 988.

·       Emergency care: You may also dial 911 or visit your nearest emergency room immediately.

3. Professional Licensing, Population, and Jurisdiction

·       Age restriction: Services are strictly limited to adults and older adults (ages 18+). We do not treat minors.

·       NJ License constraints: Clinical social work services are strictly limited to clients physically located within New Jersey at the time of service.

·       Board compliance: This practice operates under the regulations of the New Jersey State Board of Social Work Examiners.

·       Governing law: Any legal disputes regarding this website will be settled under New Jersey state law.

4. Service Delivery & Platform Logistics (Headway)

·       Billing and insurance: All insurance verification, billing, invoicing, and copays are processed securely through Headway.

·       Client portal: Confirmed clients must create and maintain an active account on the Headway platform to receive care.

·       Telehealth platform: Virtual sessions are conducted via Headway’s secure, HIPAA-compliant video platform.

·       In-person rules: In-person attendance requires adherence to local practice safety and health protocols.

·       Clinical discretion: The provider determines if telehealth or in-person care is clinically appropriate for you.

5. Cancellation and Attendance Policy

·       24-hour notice: You must cancel or reschedule your appointment at least 24 hours in advance.

·       Late cancellation fees: Failures to provide 24 hours' notice will result in a late fee, billed in accordance with Headway policy.

·       Insurance limitation: Please note that insurance companies do not pay for missed or late-canceled sessions; this fee is the client's direct responsibility.

6. Limitation of Liability

·       Provided "as-is": Website content comes with no guarantees of completeness or accuracy.

·       User risk: The practice assumes no liability for actions taken based on website materials.

·       Platform liability: We are not liable for technical glitches, downtime, or data issues originating from the Headway platform.

7. Intellectual Property

·       Content ownership: All original text, blogs, and materials belong to this clinical practice.

·       Usage restrictions: Users may not copy or redistribute site content without explicit written consent.

8. Privacy and HIPAA Clarification

·       Public data: Website contact forms are for scheduling inquiries, not for sharing sensitive health data.

·       Clinical privacy: Confirmed clients will use Headway's secure infrastructure for PHI (Protected Health Information) and clinical communications.

9. SMS: Messaging Terms & Conditions

You agree to receive confirmations, updates, and account notifications from SUSAN MOHR COUNSELING. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at SUSAN MOHR COUNSELING. You can opt out at any time by replying STOP."